Frequently Asked Questions
Everything you need to know about your Lily Blanche experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Are your jewelry pieces hypoallergenic?
Yes, all Lily Blanche jewelry is crafted from high-quality sterling silver or gold-vermeil and is 100% nickel-free, making them safe for sensitive skin.
How should I care for my Lily Blanche items?
To maintain the brilliance of your pieces, avoid contact with perfumes and lotions, and store them in a cool, dry place inside the provided microfiber pouch.
Can I track my package once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.